Module 1: Introduction to ERP S/4 HANA SD

• Overview of ERP S/4 HANA SD module

• Importance of sales and distribution processes

• Benefits of using ERP S/4 HANA SD

• Role of ERP S/4 HANA SD in business operations

Module 2: Customer Master Data Management

• Managing customer master records

• Customer account creation

• Customer data maintenance

• Customer segmentation and profiling

Module 3: Sales Order Processing

• Sales order creation

• Order confirmation

• Order changes and amendments

• Order status tracking

Module 4: Pricing and Discount Management

• Price determination

• Discount conditions and agreements

• Pricing strategies

• Special pricing arrangements

Module 5: Product and Material Management

• Product master data management

• Material availability check

• Product hierarchy and categorization

• Material determination and substitution

Module 6: Billing and Invoicing

• Invoice creation

• Billing document processing

• Invoice output and distribution

• Invoice verification and reconciliation

Module 7: Credit Management

• Credit limit determination

• Credit check procedures

• Credit memo processing

• Bad debt management

Module 8: Sales Document Types and Controls

• Sales document types configuration

• Document flow management

• Document status monitoring

• Document versioning and archiving

Module 9: Delivery Processing

• Outbound delivery creation

• Picking and packing processes

• Shipment scheduling and routing

• Delivery status tracking

Module 10: Returns and Refunds Management

• Returns authorization

• Return order processing

• Refund issuance

• Return order tracking and resolution

Module 11: Sales Reporting and Analytics

• Sales performance reporting

• Key performance indicators (KPIs)

• Sales trend analysis

• Sales forecasting

Module 12: Order Fulfillment Optimization

• Order fulfillment strategies

• Fulfillment process automation

• Order fulfillment tracking

• Fulfillment lead time reduction

Module 13: Cross-Selling and Upselling

• Cross-selling techniques

• Upselling strategies

• Product bundling

• Promotional offers and discounts

Module 14: Customer Relationship Management (CRM)

• Customer interaction tracking

• Customer communication management

• Customer service requests handling

• CRM integration with SD processes

Module 15: Sales Contract Management

• Contract creation and negotiation

• Contract terms and conditions

• Contract approval workflows

• Contract renewal and termination

Module 16: Order Management Automation

• Order automation solutions

• Order processing workflows

• Order entry automation

• Order status notifications

Module 17: Integration with Other ERP Modules

• Integration with ERP MM for material availability

• Integration with ERP FI for financial accounting

• Integration with ERP PP for production planning

• Streamlining business processes through integration

Module 18: Sales Channel Management

• Managing sales channels (online, offline, etc.)

• Channel partner relationship management

• Channel performance tracking

• Channel strategy development

Module 19: Sales Forecasting and Planning

• Sales forecasting methods

• Demand planning processes

• Sales target setting

• Sales planning optimization

Module 20: Digital Transformation in Sales

• Leveraging digital technologies in sales processes

• E-commerce integration

• Mobile sales applications

• Digital sales analytics

Module 21: Sales Team Management

• Sales team organization and structure

• Sales territory management

• Sales performance evaluation

• Sales team training and development

Module 22: Order Tracking and Status Updates

• Real-time order tracking

• Order status notifications

• Customer order tracking portals

• Order status updates through mobile apps

Module 23: Sales Process Improvement

• Continuous improvement methodologies

• Lean principles in sales processes

• Kaizen events for process optimization

• Employee-driven improvement initiatives

Module 24: Customer Satisfaction and Feedback Management

• Customer satisfaction surveys

• Feedback collection mechanisms

• Complaint handling processes

• Customer satisfaction analytics

Module 25: Future Trends in Sales and Distribution

• Emerging technologies in sales

• Anticipated challenges and opportunities

• Adapting to changing customer preferences